• provide families with information and support about their child's special needs
• help families understand the education process and help prevent or restore communication breakdowns between parents and schools
• help parents understand how to navigate systems
• help parents identify, access and advocate for community resources
• provide information and support regarding steps families can take to advocate for their child's educational, developmental, mental health and other needs
• review information with parents contained in medical, educational and other records
• link parents with other parents in their communities
• help families prepare for meetings and, when necessary, attend meetings with the family and help them to review what has happened at a meeting